| General Screening FAQ: |
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| Where is my report? |
Instant reports, including the Nationwide Employment Check, are displayed immediately and also posted to your
account. Other reports are subject to turnaround times as shown below. You will receive an email from
Sverify notifying you when the particular report is ready.
- Credit Reports – Average 24 hours
- DMV Driving Records – Most DMV reports are near instant; click here for exceptions
- On-Premise Criminal Checks - Average 2 business days; click here for exceptions
- Verifications (employment, education, credentials) – Average 1-4 business days
You can check the status of your various reports by clicking on "My Reports" from your Dashboard,
then clicking on "View Report" next to the report you want to view. To help you find the report
you are looking for, the search criteria at the top of this screen allows you to filter reports by Report Type
and by Applicant Name.
Some reports require additional information before they can be processed. You will be notified by
Sverify when this occurs. It is impossible for
Sverify to proceed until we obtain the requested information.
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| Can I view sample reports? |
| Yes, you can view sample reports on the Sverify website (look for
"View Sample Report" links) under each of the different sverify
products. For example, if you would like to look at a sample Background Check report, click on the
"Background Information" link on the top of the Sverify webpage.
Click on the link "View Sample Report". |
| What happens if I have unused credits that expire? Do I lose them? |
| Due
to accounting factors, Sverify has little flexibility with regard to
expiration of credits. It is essential that you work with your account
manager to purchase no more than you expect to use over the period of a
year. |
| Is there a registration or set-up fee for any service? |
| There
is currently no registration fee for Sverify services. Beginning
November 1, 2006, all credit report customers will be required to
complete a registration and on-site inspection of their business prior
to being provisioned with credit reports. |
| How current is your information? |
| This depends on the type of information in question. Some database-driven information is updated on a schedule
(daily, weekly, and sometimes monthly). An example of this is nationwide criminal coverage. Other information is
accessed directly from government archives via real-time internet gateways, and is therefore as current as the
government records can be. Finally, some information is pulled in-person, at the courthouse, and is subject to the
short delay (24-72 hours) required to record this information electronically and transmit to you. |
| Where should I turn if I have questions? |
| If
you have basic questions about website navigation, account creation, or
order entry, please call our Sverify Customer Service team. They will
be able to assist you with any questions. You can reach them Mon - Fri,
6:30AM - 4:30PM PST at 1.866.874.6000.
Questions about products, pricing, and orders may be directed to your dedicated Account Manager, whose contact
information can be found at the top right corner of the screen.
You may also contact the sales team at 1.866.874.6000 or  .
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| Instant Pre-Employment Check FAQ: |
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| Does Sverify protect Social Security Numbers? |
| Sverify never reveals Social Security Numbers, internally or externally. Users may
search by Social Security Number and Name to screen an applicant, but we never return a full Social Security
Number in the report. |
| Why is there no address history in my Employment/Tenant Check? |
| An SSN must be included in the search parameters to get an address history. To ensure accuracy, the address
history is gathered from the individual's Social Security Number. As a result, we provide the address history
associated with the SSN rather than the individual's name. There may be no address history or missing certain address
history if the individual has used different name(s) in the past than what is on their SSN.
This can also occur if the individual does not have open lines of credit or if they have new lines of credit.
This usually occurs when individuals are under 26 or so, or if they are new to the country. Since the address
history is pulled from the SSN, if the SSN is not in public records there is no address history associated
with it.
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| The address history is incorrect. Why? |
| Depending on how you conducted your search, the address history is either associated with your Social Security
Number or your Name and Addresses.
If the address history is pulled from your SSN, it displays all address that are associated with your SSN rather
than your name. The accuracy of Government and credit bureau records depend to some extent on human interaction,
where an incorrect SSN is occasionally associated with an address.
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| I see multiple addresses on my report. Which address is most current? |
| The address at the top of the list is what is known to be the most current while the address at the bottom of the
list is the oldest. This can vary slightly, but in general, the address at the top is the most current. |
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| On-Premise Criminal County FAQ: |
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| Why should I run an On-Premise Criminal County Search? |
| There
is a wide spectrum of acceptable practices for screening new employees
for past criminal activity. The first and most important place to spend
your pre-employment screening dollars is a nationwide instant criminal
check. It provides the broadest coverage, encompassing over a thousand
counties nationwide, and the most "bang for the buck." As is the case
with any employment screening methodology, it is possible that criminal
activity may have occurred in a county not covered by the search. For
additional criminal coverage in specific counties, whether the current
county of residence or past counties of residence, Sverify offers an
On-Premise service whereby a court runner is dispatched to physically
pull records from the county courthouse. Because this is a very
labor-intensive process, cost often prohibits sending court runners to
more than 1 or 2 counties per applicant. The extent and methodology by
which criminal searches should be conducted varies by company, type of
applicant, and location of business. Please feel free to contact your
Sverify Account Manager, who will work with you to revisit your
current screening approach and consider alternatives if you deem the
instant search to be inadequate for your business or clients. |
| Why does turnaround time vary so greatly? |
These searches often require a court-runner to physically visit the courthouse and obtain records. Factors
that can impact turnaround time include:
- Location of the court relative to that of the nearest court-runner
- Backlog of orders at the court
- Varying degrees of automation at the court
- Varying processes in the event that a "hit" is revealed
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| Credit Reports FAQ: |
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| What are the required documents to run Credit Reports? |
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| Why are the documents required? |
| Per
the FCRA, we are a provider of confidential credit data reported by the
credit bureaus and are required to investigate each customer to assure
that they are a valid company and using the products for permissible
purposes.
Once you've completed this process, you'll have complete access to
sverify'credit report services. Be sure to include a cover page
that includes your name, email address and contact phone number. Fax documents to
425.974.6197 or email them to  .
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| Employee / Tenant Screening FAQ: |
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| Why do I get "Name Failed Verification" on my SSN check? |
There
are a few different reasons for receiving "Name Failed Verification" on
the SSN verification portion of your report. Below are the different
scenarios that can occur if you receive this result:
- If there are Names Reported, you can look at those
names to see if they are similar to the person you are searching. If
so, the SSN verification is failing because of the differences in the
names. This can occur with Maiden/Married Names as well as if the
individual uses two last names.
- If the name you entered is
completely different than the names listed under Names Reported, it is
most likely due to an incorrect SSN.
- If there is not a
Names Reported section, it means that we are unable to verify the SSN.
This does not necessarily mean that the SSN is invalid. This usually
occurs when someone doesn't have open lines of credit, whether they are
under 25 or if they are new to the country, they just haven't had lines
of credit long enough to get their SSNs in public records.
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| Why did the SSN verification fail? (under 25 and foreign-born / naturalized subjects) |
| See above question. |
| A known criminal's record is not showing up on my instant report. Why? |
Each
state and county reports criminal records differently. We recommend
following up an instant criminal check with an On-Premise county
criminal check if you suspect past criminal activity. The following are
the most common reasons a particular criminal record is not showing up
for an individual:
- It could be that the offense occurred over 7 years ago, therefore the record may not come up in our system due
to the FCRA (Fair Credit Reporting Act) federal law policy.
For more information regarding FCRA, please visit the following:
- http://www.ftc.gov/bcp/conline/pubs/buspubs/credempl.htm
- http://www.ftc.gov/bcp/conline/pubs/buspubs/landlord.htm
- http://www.ftc.gov/os/statutes/fcrajump.htm
- We
match name and DOB exactly to the criminal records. If there is a
misspelling on the record, or it does not include DOB, per FCRA
guidelines, we will not show it.
- Depending on the state,
it could be that the record is not in our database because of our
source in that specific state or county. For example, if it is in a
state that we only have Department of Corrections records, if the
person was not sentenced to serve time, or put on probation, etc, it
will not show up in our records.
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| How long will On-Premise county courthouse checks take? |
| This can vary depending on the County and whether or not there is a 'hit' for a criminal record. On average,
reports are returned in 72 hours, but this can be longer if the county finds a need to verify detailed information
or if the County Clerk is backed up for any reason. Please click here for a list of exceptions. |
| There multiple addresses on the address history that my applicant does not recognize. Why is that? |
| The Address History is pulled from the Social Security Number. If there are addresses that the applicant does
not recognize, it could be a case of "fat fingering" where the SSN associated with the incorrect address is similar and
there was a human error along the way. This can result in the wrong SSN being associated with the address. If there
are also other names associated with the SSN, under the Names Reported Section, it is good practice to have your
applicant look into the issue with the Social Security Administration and/or the credit bureaus. |
| What is included in my Employee Screening or Tenant Screening report? |
Criminal Check may include the following:
- Felony Misdemeanor
- Case Number
- Dispositions
- Offense Description
- Plea
- Sentence Dates
- Jurisdiction
Sex Offender Registry
Address History
SSN Verification
Names Reported |
| Am I going to get a hard copy of my reports? |
| No, all of our results are delivered through a secure webpage. From this site, you can print out or save it to a
secure location on your hard drive. You will be able to view the reports you ran in the last 30 days under the "My
Reports" section of your account. |
| What all Employment & Tenant Screening products do you offer? |
Nationwide and statewide Employment Criminal Screening Reports
On-Premise county criminal checks
Employment Credit Reports
DMV Checks
Employment Verification
Education Verification
Tenant Screening Reports
Tenant Credit Reports |
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| DMV Record FAQ: |
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| What information is included in my DMV report? |
- Driver license class, endorsements, and restrictions
- Current status and the expiration date of the driver license
- Any suspensions or revocations of the driver license; accidents, and moving violation convictions
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| What is the typical turnaround time for DMV reports? |
| Most DMV reports are near instant. The exceptions are as follows: Colorado, Connecticut, Hawaii, Massachusetts,
Oklahoma and Wyoming average around 24 hours. Oregon, Washington and Alaska can be up to 4-10 business days. |
| Why do Alaska, Oregon, & Washington DMV reports take much longer to process? |
| The information takes longer to process because the DMV releases must be physically shipped to the DMV rather
than submitted online. |
| Why do Alaska and Washington DMV reports require a signed release form? |
| The signed release form is a state requirement that must be collected before the DMV reports can be processed by
the state. |
| How far do the records go back on DMV reports? |
| A moving violation conviction or an accident will most likely remain on the record for three years depending on
the state. Some states require the information to be available for 5 years and some required for 7 years. If the
conviction is alcohol related it will remain on the record for a longer period of time depending on each state (ex:
New York – 10 years). If there have been any serious convictions or accidents, they may remain on the record for
more than ten years. Some suspensions that have not been cleared will remain on the record indefinitely. |
| How current are the DMV reports? |
| The DMV records are as up to date as the state's databases. |
| Why can't I run a DMV check on myself? |
| DMV checks are currently available for pre-employment screening purposes only. |
| Do DMV records include points? |
| If the state has assigned points to a violation, we will show it within our records. |
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